Reviews, reports and check-ins

What customers can tell you, and how to answer.

Check-ins: after using a machine, customers answer three taps (did it work, was cash accepted, how long it took). The store signs include a QR code for it. "It worked" confirms the listing; "it didn't" becomes a report.
Reports: "Report a problem" on any listing (out of order, wrong fee, wrong hours, missing). They show in your dashboard under Needs attention.
Reviews: star ratings with a comment. Pro operators can reply publicly; replies show under the review.